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paul pearce, Business Consultant, Australia
"I am constantly amazed at the low standards of customer service here in Queensland. There are obviously a lot of people who are working in customer service positions who do not enjoy interacting with people.
In today's business world, great customer service will make you stand out. Many larger businesses advertise how customer service-orientated they are, but the difference between their marketing hype and reality is quite often very significant.
With the internet threatening traditional models, sincere customer service is now even more important for traditional businesses that want to stay around for the long term."
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