Alternative Models to the SERVQUAL model?

Summary of SERVQUAL > Forum > Alternative Models to the SERVQUAL model?

Alessandro De Pasquale, Germany
"Can somebody help me to find alternative models to the SERVQUAL model? Thanks!"

Service Quality Models
Nuno Albarran, Portugal
"You can find other models in google academic, just type in "service quality" and you'll l get a bunch of them. I recommend that you use a filter on the type of channel to be measured (offline or online)."

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