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Javier Morales, Other, USA
It's interesting to see the clarification we received from Anthony from India about continually improving quality, cost and delivery.
The key word is continually (for the broad scope of the whole organization for example), since the little continuous steps need to be stabilized to prevent any regression to the old “bad” process. Since we need to anchor any new processes (with standardization) and let them mature before the next wave of improvements in order to get the most permanent results possible. Innovation on the other hand tends to cause destabilization and chaos for a period of time when it is applied in a broad scope (company wide for example).
On the other hand when assisted by Six Sigma methodologies, the improvements can be very well directed, revolutionary but only in the processes that are the biggest contributors, that destabilization becomes a good investment, since the new process will be clearly superior over the previous, the changes applied in the narrow scope of the main contributors.
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