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Scott Chen, USA
"Jeff Hall in Management Services, Winter2006, Vol. 50 Issue 4, encourages the adoption of a lean approach to business process improvement. Lean is about building world class processes that deliver best quality, lowest cost and shortest cycle time through the elimination of waste. With lean being applied to business process, businesses could have a single process team who would be responsible for anything involving the end-to-end ordering-fulfilling-invoicing process thereby reducing waste in the process."
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