SERVQUAL Dimensions

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SERVQUAL Dimensions
Oraib Adnan, Student (University), Saudi Arabia

Hi Dr., I'm a master's student doing research on service quality and facilities at airports. I'm using SERVQUAL method to measure service quality. Is it possible to use only two dimensions which they are tangible and responsiveness in SERVQUAL? Or I must use the five dimensions.
Your assistant and prompt response is highly appreciated.
Oraib. 19-3-2017



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